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I've been paying you the big bucks for quite a while now and you've always been able to get the work done. If you really can't get the work done then perhaps I need to find a way to help you out. I've put all my eggs in one basket by relying upon you, but if you need to, I'll hire another head elf and maybe get some of the work completed at another workshop. The ball's in your court. "Do you want me to do that?" The head elf said, "Be my guest get yourself another workshop. Maybe you should just take away my job! After all, a new broom sweeps clean and maybe a new head elf will be able to get the gifts made on time." Santa realized that he couldn't just find another workshop that easily. He knew that by talking to the head elf this way that he had just added insult to injury. His old friend had said things that made Santa say things that had hurt the head elf's feelings. He didn't want to get rid of the head elf and he didn't want to find another workshop to complete the toys. He realized that the whole problem was nothing but a hill of beans. He had simply added fuel to the fire by saying things hurtful. If he had only been more understanding the head elf wouldn't be so angry and be thinking that Santa was a bird brain! He really hadn't given the head elf a fair shake after all. With that he said to the head elf, "I'm really sorry. Is there anything I can do to make things better between us?" The head elf realized that he too had added fuel to the fire and said, "I'm sorry too Santa, I can get all the gifts finished in time, I was just feeling a little tired and wanted some sympathy, let's all get to work and get those presents finished."